Privacy policy

Privacy Policy

This Privacy Policy explains how we collect, protect, use, and share information. This Privacy Policy does not apply to information you submit offline or to websites maintained by other companies or organizations.

Basis for Processing

Feel Robotics processes personal information on the following grounds:

  • Your consent
  • Compliance with a legal obligation under applicable law

You may withdraw your consent at any time. However, doing so may affect your use of the Website, Chrome Plugin, and/or App.

Types of Information We Collect and How We Use It

  • If a fee is charged for the use of the services provided through the Website and/or App, Feel Robotics collects and stores personal information in order to bill the fee.
  • When using the Feel Robotics App:
    • User Account: Users can create accounts with a unique username, email, and password. This information is stored until the account is deleted.
    • Guest Account: Guest accounts have auto-generated usernames and do not require an email or password.
  • Information collected includes:
    • IP address
    • Bluetooth MAC address
    • Device type connected to the Website/App
    • Online and offline times

Chats are stored locally and can be cleared by the user. Messages sent while the recipient’s phone is offline are temporarily stored on servers and deleted once delivered. Messages are not stored permanently on servers.

Feel Robotics also collects, but does not store:

  • Device battery level
  • Firmware version
  • Various sensor values

Users can share control of their devices during chat or video sessions. Device-sharing data is only visible in real time and is not stored after the session.

Phone Permissions

Feel Robotics may require the following phone permissions:

  • Location Permissions: Improves Bluetooth connection service but is not stored.
  • File Access Permissions: Stores downloaded videos and manuals but does not track file usage.
  • Camera Permissions: Used for scanning QR codes. QR code authentication numbers are stored but no camera output is saved.
  • Microphone Permissions: Used to control devices but no microphone data is stored.
  • WIFI Connection Permissions: Used to communicate with servers but not stored.
  • Phone Device ID Permissions: Temporary information used for troubleshooting and removed after the support ticket is closed.
  • Phone Call Information Permissions: Temporarily stops device interactions during calls but does not store call information.
  • Bluetooth Permissions: Only collects the MAC address, device name, and model of the connected device.

FeelConnect Chrome Extension

  • The extension requires your email address for activation and communication.
  • Stored information includes:
    • Email address
    • Activation code
    • Connected site name
    • Username on the connected site
  • Email addresses may also be used for notifications or marketing if opted in.
  • Tip data stored includes:
    • Time, amount, duration, intensity, website, and username.

Opt-out of Providing Personal Information

If you do not submit personally identifiable information, you may not be able to use certain features, and services may be limited. However, you are not required to provide any personal information for basic site use.

Information Collection Through Cookies and Other Means

  • IP addresses are collected to process requests for information.
  • Cookies may be used to enhance user experience. You can disable cookies in your browser settings.
  • Note: No personally identifiable information is collected through cookies.

Sharing Personal Information

  • Non-personal information may be shared with third parties to improve service performance.
  • Personal information will only be shared with companies that support the internal operation of the Website and/or App.
  • Feel Robotics does not sell or lease your personal information to third parties.

Links to Third-Party Websites and/or Apps

When using the Website or Apps, you may encounter links to external sites or apps. Feel Robotics is not responsible for the privacy policies of these third parties. Please review their privacy policies before submitting personal information.

Access and Choices

You have the following rights regarding your personal data:

  1. Access: Information about the collection of your data.
  2. Review and Correction: Ability to correct or delete your personal data.
  3. Restrictions: Limitations on data collection.
  4. Withdrawal of Consent: Right to withdraw consent.
  5. Data Portability: Right to transfer your data.

For inquiries, contact our Privacy Officer at info@feeltechnology.com.

Safeguards

Feel Robotics maintains appropriate safeguards to protect your personal information, including:

  • Secure storage of data in an environment accessible only to authorized personnel.
  • Measures to prevent loss, misuse, and unauthorized alterations.

Questions and Complaints

For questions, complaints, or comments about our privacy practices, please contact us at info@feeltechnology.com.

By using this application, you agree to the Feel Robotics Online Privacy Policy. If you do not agree, please refrain from using the Website or App.

Last modified: September 13, 2022

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